Shipping & Returns

Is shipping carbon neutral?

Yes! We do our best to minimize our carbon footprint as much as possible, striving to become 100% carbon-neutral. Besides using only biodegradable recycled materials of our packaging we compensate carbon emissions of all of their deliveries. How we do that you can read on our sustainability page

When will i receive my items?

We strive to send out your item ASAP but it will be on your doorstep within 1 - 5 working days. you can expect your package to be delivered from Monday to Saturday.

How can i track my order?

You will receive an email with shipping confirmation from PostNL. This contains the track and trace code with which you can continue to track your order. didn't receive an email? it may be block by your program's spam filter.we recommend you to check your spambox. i you can't find the email there either please contact our costumer service.

How do I return an item?

Register your return via email and bring your package to a post office. The shipping costs for returns are for the customer and we only accept packages that are shipped with Track and Trace code. In case the package gets lost on the way, it can be traced. you can return your item within 14 days after receiving the order, with tag attached in a closed package.

Register your return

Register via hello@atelierjungles.com with the following information:

  • The order number. You will find this in the order confirmation that you have received by email (the number is after the # in the order confirmation)
  • The last name you provided during the ordering process
  • The email address where you received the order confirmation

After you have registered your return:

After registering your return item(s) you can return the package but please note the following:

  • Provide sufficient postage
  • Use the correct return address
  • Please enclose the return form in the box.

Refund

As soon as your return has been accepted and processed, we will refund the money to the account with which it was paid. This can take up to 14 business days.

Still have a question for us? Reach out to us on our contact page